FAQ
Frequently Asked Questions (FAQ)
1. Are your products real or knockoffs?
We don’t sell knockoffs or fake branded items. we source REAL popular and trending products — same style, same function, just without the retail markup.
2. Is this store trustworthy?
Absolutely. We’re a fully operating business with secure checkout, tracking numbers, and a customer support team ready to help. Plus, we offer optional Shipping Protection at checkout for added peace of mind.
3. Where do you ship from?
We ship from our trusted global suppliers, with fulfillment centers in Asia, North America, and Europe. This helps us offer viral products at competitive prices.
4. How long does shipping take?
Orders typically arrive in 6–12 business days, depending on your location. You’ll receive tracking as soon as your order ships.
5. Do I get a tracking number?
Yes. Once your order ships, we’ll email you a tracking number so you can follow your package every step of the way.
6. What if my order arrives damaged or doesn’t arrive at all?
If you purchased Shipping Protection, you’re fully covered. Just head to our Track Your Order page to file a claim. Without protection, we’ll still do our best to help.
7. Are these the same products I see on TikTok and Instagram?
Yes — we specialize in curating and sourcing viral, trending products from across social media platforms.
8. Can you sell a product I saw go viral?
Definitely. If you find a trending item and want to order it through us, we can source almost any viral product at a better price — just send us the link or video.
9. Why are your prices lower than big stores?
We cut out unnecessary branding and middlemen, working directly with suppliers to keep prices low without sacrificing quality.
10. Are your items brand-name?
No — we offer unbranded alternatives that look and work just like the branded versions. We don't sell counterfeit items, just great deals on trending finds.
11. Is my payment information safe?
Yes — our store uses SSL encryption and secure checkout powered by Shopify, trusted by millions of stores worldwide.
12. Do you accept returns?
Yes. If your product is defective or doesn’t match the description, we’ll offer a return or refund — just contact us within 30 days of delivery.
13. What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, Amex), Apple Pay, Google Pay, and more.
14. Can I cancel my order?
If your order hasn’t shipped yet, we’ll do our best to cancel it. Contact us ASAP — once it’s shipped, it may be too late.
15. What if I ordered the wrong item?
If the order hasn’t shipped yet, we can correct it. Otherwise, contact us once it arrives and we’ll work out a solution.
16. Will my order come in one package?
Sometimes items ship separately depending on the supplier or warehouse, so you may receive multiple packages if you ordered different items.
17. Are your products tested?
Yes — we only list products we’ve either tested ourselves or received excellent feedback on. Quality and customer satisfaction come first.
18. How can I contact you?
You can reach us anytime via our Contact Us page. We typically respond within 24 hours.